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Customer
service is important to us.
We do our best to answer all your questions. If you do
not find them listed here.
Please contact us - 1-800-545-1106
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Question:
How do you buy from our pharmacy? |
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Step 1: When you have
found the item(s) that you want, click the "BUY"
button beside the items you would like. If you would
like multiple items simply click it again and they
will be added to your shopping cart. |
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Step 2: After your shopping
cart has the correct items in it click the green "Checkout"
button on the left to proceed to the next step. |
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Step 3: If you are a
new customer you will be asked to create a new account
with us. If you are an existing customer please login
to your account and complete the ordering process.
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Step 4: Once your have
created your account and completed your medical profile
you will need to fax or scan and email your prescription
to us.
The fax number for your prescription is 1.800.469.0757
For scanned and emailed prescriptions our email is
customerservice@77canadapharmacy.com |
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Upon completion: When
your order is complete you will be emailed confirmation
of your order that you can print off for your own
records.
Assistance: If you ever
need help please phone us during business hours or
look for the live chat feature on the contact page.
Phone: 1-800-545-1106.
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Q: |
Do
you need a prescription for prescription items? |
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Yes. You will need to send us an original prescription that has
been given to you by a physician. We can send you up to a 90 day
supply of the medicine required according to the prescription.
It is important to always order from an online pharmacy that requires
a prescription from your doctor. For over the counter items you
can simply buy as per normal. You can send your prescription by
email or fax. That information is on our contact
page or you can phone us for the phone number or email contact. |
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Q: |
What
payment methods do you accept? |
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We accept MasterCard, Visa, Web-Checks, Check by snail mail and
Money Orders. There are no hidden costs. The only costs are the
medicine and the shipping. To save money, we have one shipping
price for unlimited items. |
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Q: |
What
is the cost of shipping? |
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If ordering a prescription item you will be
charged $14 for express shipping. Express shipping comes with
tracking and insurance and is a 3 to 8 business day delivery.
When ordering
a non prescription item you can choose from
regular shipping for $8 which has a 8 to 12 day delivery. You
can also choose express shipping on over the counter items.
To save
on shipping we offer one price shipping for unlimited items.
If your packade does not arrive within the estimated time of
delivery phone our office at 1.800.545.1106 for assistance. |
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Q: |
Can
a Pharmacy from Canada accept your prescription drug insurance? |
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When ordering from Canada we will provide you with a reciept that
you can bring to your insurance company. Please check with your
insurance company to see if they will accept a receipt from a
Canadian pharmacy. |
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Q: |
Is
all of my information kept confidential? |
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All your information you submit either over the phone or online
is kept confidential and can only be viewed by pharmacy staff.
We do not trade, shar, rent or sell any information to outside
parties. This includes your email address. |
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Q: |
What
is your return policy? |
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Over the Counter items can be returned if they are undamaged and
not opened. For prescription drugs we will exchange them if they
are damaged. If we make an error in shipping or the product was
damaged we will refund the shipping costs. If returning an item
please include the packing slip. |
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Q: |
Who
makes Canadian generic medication and are they safe? |
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Generic medications are made in Canada and are subject to the
same approval process as Brand name medications. The manufacturers
of these generic drugs are large and well-respected companies.
Generic drug companies include Novopharm, Apotex and Genpharm. |
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Q: |
Why
can't the instant chat operators directly answer my prescription
drug related questions? |
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The online chat operators are only trained to help with ordering
and account questions only. For medical advice please consult
with your physician. |
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Q: |
Are
your prices in US dollars or Canadian dollars? |
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The prices you see for all products are all listed in U.S. dollars
(USD). |
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Q: |
Why
does some medication look different or have different names than
the ones purchased from my local pharmacy? |
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If you have been taking brand name pills and have recently ordered
generic from our pharmacy you will notice that they will look
different. Generic drugs do not look the same as the original
however they have the exact same ingredients as the brand name
drug and are to be taken the exact same way. A manufacturer may
change the appearance of a Brand Name pill. For example, Celexa
20MG is a peach colored pill in the US , yet the Canadian pill
is white and a little bit smaller than the US pill. Both pills
are Celexa 20MG, both have the SAME ACTIVE INGREDIENT, and both
are made by the SAME COMPANY. But, for whatever reason, the manufacturer
decided to make the Canadian pill a different color. Lastly, when
comparing 2 different Generics, they WILL LOOK DIFFERENT if they
are made by 2 different companies.
It
is also common for a drug manufacturer to market medication
under different names in different countries. (For example Prilosec
(U.S.) and Losec ( Canada ), or Augmentin ( U.S. ) and Clavulin
( Canada ). |
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